UNDERSTANDING EXCELLENCE IN CUSTOMER SERVICE FOR HOSPITALITY
FULLY FUNDED NATIONALLY RECOGNISED & ACCREDITED LEVEL 2 QUALIFICATION
In the hospitality sector, staff are often the forefront of the business and first impressions are vital. It is
therefore important that those working in hospitality are highly professional. Understanding how to communicate
effectively, the importance of teamwork and the importance of maintaining food hygiene is essential
for staff in these roles.
THIS COURSE COVERS
Principles of Customer Service in the Hospitality Sector, Understand Effective Teamwork in the Hospitality Sector, Understand Legislation and Guidance Relevant to the Hospitality Sector, Understand Professional Personal Standards in the Hospitality Sector