UNDERSTANDING RETAIL OPERATIONS

FULLY FUNDED NATIONALLY RECOGNISED & ACCREDITED LEVEL 2 QUALIFICATION 

The retail industry is subject to a number of pressures. These include changes in shopping habits and the
recent economic downturn which reduced consumer spending. However, as consumer confidence begins to
grow, it is important that retail support staff are fully trained and equipped to represent your business and
to meet the needs of your customers. As removing staff from the ‘shop floor’ applies pressure to rotas, this
training can be carried out in the learner’s own time via our tried and tested flexible learning approach.

THIS COURSE COVERS

Understanding Customer Service in the Retail Sector, Understanding the Retail Selling Process, Understanding How Individuals and Teams Contribute to the Effectiveness of a Retail Business, Understanding How a Retail Business Maintains Health and Safety on its Premises, Understanding Retail Consumer Law, Understand How to Deal with Customer Queries and Complaints in a Retail Environment

✔ Available Fully Funded & Free to the Learner

✔ 8-15 Hours of Study on a Flexible 6-Week Programme

✔ Level 2 NCFE Accredited Qualification

✔ Delivered 100% Online with Full Tutor Support

Learners Living in England & Over 19 Years Old are Eligible