FULLY FUNDED NATIONALLY RECOGNISED & ACCREDITED LEVEL 2 QUALIFICATION
In order to have a truly successful business, you need to provide good customer service. It is believed that
96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back.
The main reason for customer churn is not price but bad customer service. Handling a business’s issues in
a professional and courteous manner is an essential day-to-day task.
THIS COURSE COVERS
Principles of Customer Service and Delivery, Understand Customers, Understand Employer Organisations