CUSTOMER SERVICE

FULLY FUNDED NATIONALLY RECOGNISED & ACCREDITED LEVEL 2 QUALIFICATION 

In order to have a truly successful business, you need to provide good customer service. It is believed that
96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back.
The main reason for customer churn is not price but bad customer service. Handling a business’s issues in
a professional and courteous manner is an essential day-to-day task.

THIS COURSE COVERS

 

Principles of Customer Service and Delivery, Understand Customers, Understand Employer Organisations

✔ Available Fully Funded & Free to the Learner

✔ 8-15 Hours of Study on a Flexible 6-Week Programme

✔ Level 2 NCFE Accredited Qualification

✔ Delivered 100% Online with Full Tutor Support

Learners Living in England & Over 19 Years Old are Eligible